Arrive Alive Guarantee

We guarantee your order will arrive alive and healthy. If in the rare accession they don’t arrive healthy or alive we offer 3 options to resolve the issue.

You must send me clear picture of the DOA (Dead on Arrival) order within 3 hours of the 1st delivery attempt based on tracking. You can info@tampaaquaculture.com or text the picture to me at 813-714-6327

  1. Reshipment/ replacement at no cost to you at all
  2. Store Credit for the entire purchase price including shipping. The credit will be sent to you as a Discount Coupon for your next purchase.  
  3. Refund- We will issue you a full refund, this option is only used when a replacement order cannot be reshipped in a timely manner.

 

-There is no refund and/or replacements on extras in the bag, only the amount you ordered and paid for.

– We may also change carriers on reshipments if there was a carrie issues that caused a delay in delivery. I will let you know if this happens.  

For 2017 we had a 99.6% live arrival rate and that includes the holiday shipping season.