Arrive Alive Guarantee
We guarantee your order will arrive alive and healthy. If in the rare accession they don’t arrive healthy or alive we offer 3 options to resolve the issue.
You must send me clear picture of the DOA (Dead on Arrival) order within 3 hours of the 1st delivery attempt based on tracking. You can email@example.com or text the picture to me at 813-714-6327
- Reshipment/ replacement at no cost to you at all
- Store Credit for the entire purchase price including shipping. The credit will be sent to you as a Discount Coupon for your next purchase.
- Refund- We will issue you a full refund, this option is only used when a replacement order cannot be reshipped in a timely manner.
-There is no refund and/or replacements on extras in the bag, only the amount you ordered and paid for.
– We may also change carriers on reshipments if there was a carrie issues that caused a delay in delivery. I will let you know if this happens.
For 2017 we had a 99.6% live arrival rate and that includes the holiday shipping season.